Refund and Return Policy

1. General Conditions

You have 30 days from the date of receipt to request a return or exchange. To be eligible:

• Products must be unused and in their original condition
• Products must be in their original packaging
• Proof of purchase is required

2. Non-Refundable Products

The following products cannot be returned or refunded:

• Custom-made or personalized products
• Products sold at clearance prices
• Products damaged due to misuse

3. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 48 hours of receipt
• Include photos of the defect or damage
• We will send a replacement free of charge or issue a full refund

4. Return Process

1. Contact us at contact@geekndragon.com with your order number and reason for return
2. Wait for our return authorization (within 48 business hours)
3. Ship the products to the address provided in secure packaging
4. Refund or exchange will be processed within 5-10 business days of receiving the return

5. Shipping Costs

• Our error or defect: return shipping is covered by us
• Change of mind: return shipping costs are the customer's responsibility
• Original shipping costs are non-refundable (except in case of our error)

6. Refund

Once your return is received and inspected:

• You will receive an email confirming acceptance or rejection
• Approved refunds are processed to your original payment method
• Allow 5-10 business days for the refund to appear on your statement

7. Exchanges

For an exchange (different size, color, or model), please contact us. If the new product has a price difference, you will be charged or refunded accordingly.

8. Order Cancellation

You may cancel your order:

• Before shipping: full refund
• After shipping: return process applies

9. Contact

For any return or refund questions:

Email: contact@geekndragon.com

Response time: 24-48 business hours